If you have an Emergency need for medical care you should call 000 or visit your nearest emergency department. If you have a less urgent need to see a doctor, National Home Doctor Service covers our after hour medical care and can be contacted on 13 74 25.
It is inevitable that from time to time a patient may have a complaint about our services. This feedback is important to us in addressing problem areas and in achieving better service outcomes.
If you have any suggestions, ideas or would like to make a complaint you can either speak to any one of our staff, write us a letter, or fill in a patient feedback form and place it in the Suggestion Box in the waiting room.
Queensland Health Quality and Complaints Commission is located at Lvl 17, 53 Albert Street, Brisbane QLD 4000 (Tel: 07 3120 5999).
Our practice provides its medical service to our patients on Bulk Billing basis for Medicare Card holders – patients will not pay any gap fee to our practice.
If you are referred for further investigations or for initial consultation by a specialist or by an allied health practitioner there might be out of pocket expenses. Patients without Medicare Cards or where the MBS Schedule does not apply, a fee will be made to our practice in accordance to or below the AMA recommended fee. Medical Reports issued for private institutions, such as insurance or legal companies or for pre-employment purposes or for Commercial Drivers License will attract a fee. This fee will be discussed prior to rendering any services.
Our fees for non Medicare Card Holders:
Standard Consultation $60.00
Long Consultation $90.00
Extended Consultation $120.00
Our practice accepts cash, EFTPOS or Credit Card payment. Payment surcharge applies when you pay by EFTPOS or Credit Cards to cover for the costs of processing card payments for the merchant.
Generally we prefer you to come in to the practice so that we have all the right equipment at hand. If this is not possible, regular patients of the practice who live within the local area can request a house call. This will be carried out at the doctor’s discretion.
This practice is committed to maintaining the confidentiality of your personal health information. Your medical records are confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized personnel.
Modern medications are potent and can lead to harmful side effects if taken inappropriately. It is important you be regularly reviewed while on medication to check for any possible side effects, to receive updates on whether it is still the best one for your condition and to remind you about interactions or new side effects warning with any other medication you may be taking. This practice does not prescribe narcotics or drugs of addiction.
If you have not been seen for 3 months or more or we have never prescribed the medication for you in the past, repeat prescriptions will not be issued without a visit to the doctor. Repeat prescriptions may be provided if appropriate for a fee of $15 if not associated with a consultation and just picked up at front desk.
Please allow 24 hours after your request before picking up the script.
Medicare requires the General Practitioner to see and assess their patients before referring any patient to a specialist. This referral process allows for the efficient and proper use of consultant resources and ensures fair and timely access to specialist services by patients who need them. Referrals are valid for 12 months. This is because it is intended that patients visit their GP at least annually for reassessment and to ascertain if the referral is still indicated and has your latest up-to-date information.
Medicare has advised that phone calls from the specialists’ rooms on the day of consultation are not acceptable. If you see a specialist without a referral from your doctor, you will have to bear the cost of the consultation as no Medicare rebate will be payable. Provision of a referral usually requires a visit to the doctor to ensure all information is current and relevant. The fee for providing a referral without a consultation is $15 (no charge if done in a consultation).
Our practice is committed to preventative health care. We therefore use a reminder system for alerting patients to upcoming or overdue care activities (such as Management Plan Reviews, Diabetes Reviews, Pap tests, and so on). You may receive a letter or phone call reminder. If you do not wish to participate in our reminder system, please let our reception staffs know.
Rochedale Family Practice
In order to minimise waiting time, this practice operates by an appointment system.
Call us on 07 3341 2022 to schedule an appointment or Book Online at your convenience!
As we aim to provide thorough healthcare and also keep waiting times to a minimum, it is helpful to advise the reception team should you require a longer appointment.
If you are new to our practice for your first visit, please come in 10 minutes before your appointment time to complete the New Patient Registration and Consent Forms.
Rochedale Medical Centre 2/48-54 Koobil Street, Rochedale South QLD 4123 Phone: 07 3341 2022
From time to time your doctor may order various tests and investigations. Generally, the practice will contact you to make an appointment if your doctor would like to discuss the results with you but it is recommended that you give us a call a few days after your test to check your results have returned.