Patient Information
Patient Resources
Practical information about appointments, fees, prescriptions, referrals, forms, and everyday practice policies.
Practice Information
Appointments, forms, fees, and everyday patient information
Browse the information below for appointments, new patient forms, billing, prescriptions, referrals, follow-up information, and the policies that support day-to-day care at our practice.
Appointments
Booking an Appointment - To minimize waiting times, our practice operates on an appointment-based system. You can schedule an appointment by either calling us at 07 3341 2022 or booking online through the HotDoc platform. Our standard appointment slot is 15 minutes. However, if you have a complex issue or multiple concerns to discuss, we kindly ask that you arrange for a longer appointment.
For urgent same-day concerns, please call the practice so our team can advise you on the next available option. Routine appointments can be booked online or by phone.
Telehealth Appointments - Telehealth appointments are available to patients who have previously attended the practice within the previous 12 months.
WorkCover and Insurance Appointments - If your consultation relates to WorkCover or insurance matters, please notify your employer or insurer before your appointment. We may need your claim number, case manager details, and other relevant contact information to confirm billing arrangements.
Forms
You can download and complete the forms below before your appointment if needed.
If you complete your forms before your appointment, you can email them to us ahead of time or bring them with you to the practice.
New Patient Registration Form - New patients can complete this form before their first appointment and bring it with them to the practice.
New Patient Registration FormRequest for Medical Records Transfer - If you are transferring from another practice, please complete this form so we can request your records with your consent.
Request for Medical Records TransferNew Patients
New patients are welcome at our practice. Please book a long appointment for your first visit so your doctor has enough time to understand your health history and current concerns.
If you need to complete paperwork at the practice, please arrive around 15 minutes before your appointment.
Please bring:
- Your Medicare card
- Your concession card, if you have one
- Photo ID
- A current medication list
- Any relevant specialist letters, imaging, or recent results
If you are transferring from another practice, you can also complete our medical record transfer form so we can request your records with your consent.
Fees
We are a mixed billing practice.
On weekdays only, bulk billing is available for patients with a valid Medicare card in the following groups:
- Pensioner Concession Cards and Health Care Cards
- Children under the age of 16
- DVA Gold Cards
We also bulk bill eligible preventive health services for all patients, including:
- Health Assessments, subject to eligibility
- Domiciliary Medication Management Review
- Chronic Disease Management Plan and Review of Chronic Disease Management Plan
- Implanon insertion and removal
- Influenza vaccinations
For privately billed consultations, payment is made on the day. Medicare rebates can usually be processed straight away or submitted online after your appointment.
Please note: From 1 July 2026, Dr Kimberley Golding will privately bill all consultations and will no longer bulk bill pensioners, Health Care Card holders, children, or DVA patients. Preventive health services such as Health Assessments, Chronic Disease Management Plans and Reviews, and influenza vaccinations will continue to be bulk billed where eligible. Other doctors at the practice will continue to offer mixed billing for eligible patients.
Consultation Fees - Monday to Friday
Fees vary depending on appointment length.
| Face to Face/Phone/Video | Time | Fees | Rebate | Out of Pocket |
|---|---|---|---|---|
| Short Consult | <6 mins | $60.00 | $20.05 | $39.95 |
| Standard Consult | <20 mins | $90.00 | $43.90 | $46.10 |
| Long Consult | >20 mins | $150.00 | $84.90 | $65.10 |
| Prolonged Consult | >40 mins | $240.00 | $125.10 | $114.90 |
| GP Mental Health Plan Standard | >20 mins | $180.00 | $106.20 | $73.80 |
| GP Mental Health Plan Long | >40 mins | $270.00 | $156.45 | $113.55 |
| Menopause and Perimenopause Health Assessment | >20 mins | $150.00 | $101.90 | $48.10 |
* Long and prolonged phone consultations are available to patients enrolled in MyMedicare at this practice.
Consultation Fees - Saturday
Fees vary depending on appointment length.
| Face to Face/Phone/Video | Time | Fees | Rebate | Out of Pocket |
|---|---|---|---|---|
| Short Consult | <6 mins | $72.00 | $20.05 | $51.95 |
| Standard Consult | <20 mins | $108.00 | $43.90 | $64.10 |
| Long Consult | >20 mins | $180.00 | $84.90 | $95.10 |
| Prolonged Consult | >40 mins | $288.00 | $125.10 | $162.90 |
Procedures
Initial consultation: Please discuss the procedure and expected fees with your doctor before booking.
Treatment room and consumable fees: Some procedures also incur a treatment room and consumables fee to cover nursing support and supplies.
Procedure Fees
| Diagnostic Procedure | Fees | TR and Consumable | Total Fees | Rebate | Out of Pocket |
|---|---|---|---|---|---|
| Pregnancy Test | $8.65 | NIL | $8.65 | $8.65 | NIL |
| Electrocardiogram (ECG) | $38.25 | NIL | $38.25 | $18.25 | $20.00 |
| Spirometry - Diagnostic | $60.85 | NIL | $60.85 | $40.85 | $20.00 |
| Spirometry - Monitoring | $40.40 | NIL | $40.40 | $20.40 | $20.00 |
| Ear Syringing | $90.00 | $50.00 | $140.00 | $43.90 | $96.10 |
| Ear Micro-Suction - infection or debris requiring removal to examine the eardrum | $180.00 | $50.00 | $230.00 | $109.00 | $121.00 |
| Ear Micro-Suction - earwax only, not eligible | $150.00 | $50.00 | $200.00 | $84.90 | $115.10 |
| Cryotherapy | $39.20 | NIL | $39.20 | $39.20 | NIL |
| Biopsy | $101.85 | NIL | $101.85 | $51.85 | $50.00 |
| Dressing Change | $15.00 | NIL | $15.00 | NIL | $15.00 |
| Other Minor Skin Procedures | Varies depending on complexity | $50.00 | Varies | Varies | $50.00+ |
| Iron Infusion | $180.00 | $50.00 | $230.00 | $84.90 | $145.10 |
| Venesection | $180.00 | $50.00 | $230.00 | $72.35 | $157.65 |
Other Fees
| Item | Fees | TR and Consumable | Total Fees | Rebate | Out of Pocket |
|---|---|---|---|---|---|
| Cancellation / DNA Fees | $45.00 | N/A | $45.00 | N/A | $45.00 |
| Commercial Driver's Assessment | $180.00 | N/A | $180.00 | N/A | $180.00 |
| Pre-Employment Medical | $180.00 | N/A | $180.00 | N/A | $180.00 |
| Private Vaccines - Adacel / Boostrix | $60.00 | N/A | $60.00 | N/A | $60.00 |
| Routine Requests - Scripts (HotDoc)* | $35.00 | HD Fee $4.95 | $39.95 | N/A | $39.95 |
* Routine script request is for medications previously prescribed by our clinic when no appointment is available. This service is not Medicare-rebatable.
Payment and Medicare Rebates
We accept cash, debit cards, and credit cards for payment on the day.
A small surcharge applies to card payments to cover bank processing costs, in line with RBA requirements.
After your appointment, we can help you claim your Medicare rebate in one of two ways:
- Instant rebate, debit card only: We can process your rebate claim directly through our Tyro terminal using your debit card. Credit cards are not accepted for this method.
- Online rebate submission: We can submit your rebate claim electronically to Medicare for online assessment. This typically leads to a deposit in your Medicare-linked bank account within 48 hours.
Some less common procedures or appointment types may not be eligible for immediate rebate processing.
Cancellation Policy
We understand that plans can change. If you need to cancel an appointment, we ask that you give at least 2 hours' notice where possible so we can offer the appointment to another patient.
If you do not attend a scheduled appointment or cancel without enough notice, a cancellation fee may apply in line with our fee schedule. This fee must be paid in full before future appointments can be booked.
Prescriptions
We encourage patients to book an appointment with their usual GP for prescription requests wherever possible, to support continuity of care.
If you need a repeat prescription and there is no appointment available with your doctor, you may request one online:
Request a Repeat Script Through HotDocPlease note:
- A fee applies for this service and is not Medicare-rebatable. Please refer to our fee schedule for more details.
- All requests are reviewed by a doctor and are not guaranteed.
- A telehealth or in-person consultation may still be required.
- We do not prescribe narcotics or addictive medications via this service.
- Please allow 3-5 business days for processing and plan ahead to avoid running out of medication.
Referrals
A consultation is required for all referrals so your doctor can review your concerns, update your medical history, and make sure your referral includes the information needed for your specialist appointment.
A referral is also required for eligible Medicare specialist rebates, so it is important to arrange it before your specialist appointment. Please organise referrals well in advance, as last-minute requests can be difficult to accommodate.
Results and Follow-Up
We recognise the importance of your test results and have a process in place to ensure they are reviewed promptly, with follow-up arranged when needed.
We will contact you if a result requires further action. For routine or normal results, please call the practice to confirm that your results have been received.
If your doctor has asked you to review your results, please book a follow-up appointment. Reception staff cannot interpret results or provide medical advice over the phone.
Some results are best discussed with your usual GP for continuity of care.
After-Hours Care
For non-emergency medical needs outside our regular opening hours, we recommend contacting the National Home Doctor Service on 13 74 25. They provide after-hours medical care and can assist with urgent concerns that cannot wait until the practice reopens.
Emergency: If you are experiencing a medical emergency, call 000 immediately or go to the nearest emergency department.
Home Visits
We usually recommend attending the practice, where we have the equipment needed to provide the best care. If attending the practice is not possible, home visits may be available for regular patients who live locally, at the doctor’s discretion.
Reminders
Our practice is committed to preventive health care, so we use a reminder system to let patients know about upcoming or overdue care, such as management plan reviews, diabetes reviews, and cervical screening.
Most reminders are sent electronically through HotDoc, but we may also contact you by letter or phone. If you do not wish to receive these reminders, please let our reception staff know.
Interpreter Services
Our doctors can access free interpreting services through TIS National for patients with a Medicare card. If you need help communicating in English, please contact us before your appointment so we can arrange a phone or on-site interpreter where available.
Privacy Policy
Our practice is committed to maintaining the confidentiality of your personal health information. We work to keep your information secure and ensure it is only accessed by authorised team members when needed for your care and practice operations.
We may also use de-identified practice data to review and improve the quality of care we provide.
Contact Us for a Copy of Our Privacy PolicyFeedback
We welcome feedback, suggestions, and complaints, as they help us improve the care and service we provide.
If you have a concern, we encourage you to speak with a member of our team or write to us so we can understand the issue and respond appropriately.
If you feel your concern has not been resolved, you can contact the Office of the Health Ombudsman on 133 646 for independent guidance about making a complaint in Queensland.
If you would like to support our practice, you can leave a Google review to help other patients find our practice.
Need Help?
Speak with our team if you need help finding the right information
If you have questions about appointments, fees, scripts, or referrals, our reception team can help direct you to the right information or next step.